Terms and Conditions

Sainamam Tours Pvt Ltd reserves the right to alter, vary or withdraw any tour it has advertised or published if it is deemed advisable or necessary without assigning any reason if the tour is cancelled all amount paid by you will be fully refunded, but no compensation is payable for consequential loss suffered.

Tour timing and itinerary are subject to change. Consequently it may be revised at any time during the tour, with or without notice depending on the exigencies of occasion. We will try to advise you of these changes, prior to the start of the tour or on tour. In this case if any tour participant misses any part of sightseeing due to delay on his part, he will not be entitled to claim a refund for the same. No refund is payable for any unutilized services.

Sainamam Tours Pvt Ltd accepts no responsibilities for losses, additional expenses due to delay or change, missed connections, strike, weather/quarantine or other causes howsoever caused and all such expenses must be borne by the customer.

We may, at our discretion, require any person to withdraw from any tour if we deem his/her acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability.

BOOKING

The payments should be made by Cash, Demand Drafts, Cheque and Net Banking, UPI in the name of M/s., Sainamam Tours Pvt Ltd Chennai. Advance payment 50% at the time of booking,Balance amount to be paid 10 days before the departure. Without full payment customers are not entitled to take part in the tour.

LUGGAGE:

It is the responsibility of the customers to take care of their luggage.

CANCELLATIONS:

In any circumstances, if any customers cannot able to attend for the tour, the cancellation charge will be as follows:

- More than 45 days before departure: No cancellation charge

- Between 45 and 30 days before departure: 50% of total tour cost

- Between 30 days and 15 days before departure: 75% of total tour cost

- Less than 15 days before departure: 90% of total tour cost

- Flight ticket Cancellation charges will be charge as per Airline policy.

NOTE:

- Passengers to carry original valid Identity Proof during journey

- Itinerary may change due to unforeseen circumstances.

- Please Note Due to Bad weather technical problem, flight cancellation date change are flight time change directly or indirectly client has to bearer all the expense.

ACCOMODATION:

We provide accommodation in decent star hotels. According to your bookings the rooms will be twin / triple sharing. According to the checkout time only hotel accommodation will be given. If a customer needs single room he has to pay the difference amount.

Whenever you have enrolled in any of our tour, it is meant that you have read & accepted all our tour’s rules & regulations & instructions.

The Privacy Policy is applicable to the websites of sainamam.com and all products and services offered by sainamam.com.

PERSONAL IDENTIFICATION INFORMATION:

We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION:

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

WEB BROWSER COOKIES:

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

WE USE COLLECTED INFORMATION FOR THE FOLLOWING PURPOSES:

-To improve customer service:

Your information helps us to more effectively respond to your customer service requests and support needs.

- To send periodic emails:

The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions.

HOW WE PROTECT YOUR INFORMATION:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING OF PERSONAL INFORMATION:

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

CHANGES TO THIS PRIVACY POLICY:

Sainamam.com has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

ACCEPTANCE:

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Refund Policy:

Sainamam.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 5 to 7 days for the refund to reflect in your bank account/card.

CONTACT US:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.